Shipping & delivery times: how long until your order arrives
We dispatch within 1–2 business days and ship free worldwide. Here is how long delivery takes per region, and what customs adds outside the EU.
Every hardware order ships free of charge, worldwide, from our workshop in Austria. Two numbers matter, and they are not the same thing:
- Dispatch time is how long we need before the parcel leaves us. Every kit is assembled and bench-tested, then handed to the carrier within 1–2 business days of your order.
- Delivery time is how long the carrier needs after that. It depends on your country, so the ranges below are estimates, not a guarantee.
Business days are Monday to Friday, excluding Austrian public holidays.
Delivery time by region
The ranges below start on the day the parcel is dispatched, not on the day you order. Add the 1–2 business days of dispatch time for the total.
| Destination | Typical delivery after dispatch |
|---|---|
| Austria | 1–2 business days |
| Germany, Italy, Czechia, Slovakia, Hungary, Slovenia | 2–4 business days |
| Rest of the EU | 3–6 business days |
| Switzerland, United Kingdom, Norway (customs clearance) | 4–8 business days |
| United States, Canada | 5–10 business days |
| Australia, New Zealand, Japan, rest of Asia | 7–14 business days |
| Everywhere else | 7–15 business days |
Once the parcel is on its way you receive a tracking link by email. If you have not heard from us within three business days of ordering, write to contact@timelapserobot.com and we will check.
Deliveries outside the EU: customs
Orders shipped to a country outside the European Union go through import customs on arrival. Two things follow from that:
- Import duties and taxes are charged by your country, not by us, and are payable by you as the recipient. The invoice is issued without Austrian VAT (tax-exempt export), and the carrier usually collects the import charges before or at delivery.
- Customs clearance takes time that we cannot influence. In most cases it is a day or two, but it can occasionally hold a parcel for a week or more. The delivery ranges above already include typical clearance, but not exceptional delays.
If you need the equipment on site by a fixed date, order early and email us the date right after ordering. We will note it on your order and keep you updated.
Can I get it faster?
For urgent projects, express shipping with a guaranteed delivery date is possible on request. Email us before you order with your delivery address and the date you need the camera on site, and we will quote the express surcharge.
Returns
You have 30 days from delivery to return hardware for a full refund. Details, including who pays the return postage, are on the refund and withdrawal policy.
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