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Refund & Withdrawal

Last updated: 11 September 2026

1. Scope

This policy applies to all purchases made through www.timelapserobot.com from Filmspektakel GmbH, Obere Amtshausgasse 49/2, 1050 Vienna, Austria ("we"). It covers:

  • physical products (hardware, accessories, complete kits)
  • digital services (software subscriptions, cloud services, API)

The statutory right of withdrawal is available to consumers only, meaning natural persons who buy for purposes outside their trade, business or profession. Business customers (B2B) have no right of withdrawal; their orders are binding once the contract is concluded.

Whether a right of withdrawal exists depends on the delivery country:

  • Delivery to the EU, the EEA (Norway, Iceland, Liechtenstein) or the United Kingdom: consumers have the statutory 14-day right of withdrawal (sections 2 to 5).
  • Delivery to any other country (for example Switzerland, the United States, Canada, Australia): there is no right of withdrawal and no right of return (section 7).

We do not offer any voluntary return right beyond the statutory right of withdrawal.

2. Information on the right of withdrawal

Applies to consumers with a delivery address in the EU, the EEA or the United Kingdom.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days

  • for goods: from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If an order is delivered in several consignments, the period starts on the day on which you acquire physical possession of the last consignment.
  • for digital services: from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Filmspektakel GmbH, Obere Amtshausgasse 49/2, 1050 Vienna, Austria, email contact@timelapserobot.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form in section 6, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at the address above without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that a digital service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

3. Exclusion and early expiry of the right of withdrawal

The right of withdrawal does not apply to:

  • goods made to the customer's specifications or clearly personalised
  • sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery

For digital services, the right of withdrawal expires early once we have fully performed the service, provided that performance began only after you expressly consented to it starting before the end of the withdrawal period and acknowledged that you would lose your right of withdrawal once the contract had been fully performed. This applies in particular to immediate access to the Timelapserobot web application, cloud-based image processing and use of the API. Section 8 of the Licence Agreement contains the details for digital services.

4. Practical notes

  • Please quote your order number, the products concerned and the delivery date in your withdrawal. We confirm receipt by email and send you return instructions.
  • Please return the goods complete and, where possible, in the original packaging. The original packaging is not a condition of withdrawal, but it protects the goods best. We recommend insured, tracked shipping; keep the posting receipt as proof of return.
  • Delivery costs are a flat rate per order. If you return the whole order, we refund the standard delivery cost with it. If you return only part of the order, the delivery cost is not refunded, because the same amount would have been charged for the items you keep.
  • Loss of value: you may examine the goods as you would in a shop, meaning unpack them, look at them and test that they work. If the equipment is put into use beyond that, for example mounted on a construction site, operated outdoors, or returned with signs of use or weathering, scratches or missing parts, we deduct the corresponding loss of value from the refund. The deduction can reach the full purchase price if the goods can no longer be sold as new.
  • Payment-provider fees are not deducted. Refunds are made in euros to the original means of payment; we cannot compensate for exchange-rate differences or fees charged by your bank.

5. Statutory warranty for defects

Independently of the right of withdrawal, all products carry the statutory warranty for defects. If a product is faulty or we delivered the wrong item, please email contact@timelapserobot.com. In that case we cover the cost of the return and, at your choice, send a replacement or refund the purchase price. Your statutory warranty rights are not affected by this policy in any way, including for deliveries outside the EU.

6. Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us (by email to contact@timelapserobot.com or by post to the address below).

  • To: Filmspektakel GmbH, Obere Amtshausgasse 49/2, 1050 Vienna, Austria, contact@timelapserobot.com
  • I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.

7. Deliveries outside the EU, the EEA and the United Kingdom

For orders with a delivery address outside the EU, the EEA and the United Kingdom, for example Switzerland, the United States, Canada or Australia, there is no right of withdrawal and no right of return. The order is binding once the contract is concluded; returns or refunds for change of mind are not offered. The statutory right of withdrawal under EU law does not apply to these deliveries, and export, import and reverse logistics cause customs and handling costs that we cannot absorb.

Your rights in the event of a defective product are not affected (section 5).

Cancelling before dispatch: as long as the parcel has not left our premises, we cancel your order free of charge. Email contact@timelapserobot.com as soon as possible with your order number. We usually dispatch within 1–2 business days.

Goodwill: in individual cases we may offer to take goods back voluntarily; there is no entitlement to this. If we offer a goodwill return, the following applies: the return is at your cost and risk and must be correctly declared to customs as returned goods. All customs duties, import charges, fees and reverse-logistics costs are borne by you. We refund the value of the goods less any non-recoverable costs and any loss of value; the original delivery cost is not refunded.

8. Contact

For all questions about withdrawal, returns and refunds, contact us at contact@timelapserobot.com.